FAQs

We offer both in-person services in Virginia and virtual services nationwide.

We require 24 hours’ notice for cancellations or rescheduling. Late cancellations may result in a fee.

Yes! We provide complimentary 15–30-minute consultations to discuss your needs and determine if our services are a good fit.

No. Our services are private pay. We want everyone to be able to have access to our services, so we do provide a sliding pay-scale option if needed. To qualify for this, reach out to shelby@rogersresolutionservices.com.

We assist with team conflict, decision-making challenges, communication breakdowns, and strategic planning discussions.

Mediation is used when there is a conflict or dispute between two or more parties. The mediator helps the participants communicate, clarify issues, and work toward a mutually acceptable agreement, which if signed, becomes legally binding/enforceable. The main focus of mediation is resolving a specific problem or dispute. In contrast, facilitation is used when a group needs support having a productive discussion, often around decision-making, planning, or navigating a challenging topic. While mediation aims to resolve conflict, facilitation helps groups work together more effectively, even if conflict is not present.

Agreements reached in mediation can be made legally binding if the parties choose to formalize them, often via submitting the agreement you come up with to the court in your respective jurisdiction.

Conflict coaching focuses on specific conflict-related challenges and skill development. It is not clinical therapy or mental health treatment.

It varies by situation. Some clients benefit from one session; others work with us over several weeks to prepare for or process conflict.